If you think you’re experiencing an error or bug with Dance Vision, we’d love to help triage and solve this bug for you! To submit a bug report, please submit a help ticket request with the following information in a message.
- Subject: Bug Report
- Your Dance Vision email address
- A detailed description of the bug or issue
- The platform and device where you’re experiencing the issue
- Internet Service Provider
- Location
- Confirmation that you're using the latest OS & software/version update
Once our Support Team has this information, they’ll be able to escalate your issue/bug report to our Product and Engineering teams for review. While we wait for an update, we’d appreciate for our members to go through the following self-troubleshooting solutions, which usually works for most of our members:
- Signing-out of all Dance Vision accounts and devices
- Making sure that your app/browser is on the most updated version
- Clearing your Internet browser’s history, cache, cookies
If you still need more information, feel free to submit a help ticket at: https://help.dancevision.com/kb-tickets/new or email us: support@dancevision.com