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Troubleshooting App Loading Issues After Latest Update

This article provides steps to take if the app still won't load after downloading the latest version.

Steps to Resolve App Loading Issues

  1. Verify the Latest Version:

    • Ensure that you have downloaded the latest version of the app. For iOS users, the current version is 2.38.0. Check the app store to confirm you have the most recent update.

  2. Check Your Internet Connection:

    • If you are experiencing issues, try using the app without a Wi-Fi connection. There may be issues with certain Wi-Fi routers that could be blocking access to the app.

  3. Reinstall the App:

    • If the app continues to fail to load, consider deleting the app from your device and reinstalling it from the app store.

  4. Contact Support:

    • If the problem persists after trying the above steps, reach out to customer support for further assistance. They may be able to provide additional troubleshooting steps or updates regarding ongoing issues.

Conclusion

If the app does not load after updating, verifying the version, checking your internet connection, and reinstalling the app can often resolve the issue. For persistent problems, contacting customer support is recommended for further help.